We're here to help
Support, when you need it.
Browse the FAQ, follow troubleshooting steps, or send us a note — we respond within one business day.
Email support
support@scholars-notes.app
Response time
Within 24 hours, Mon–Fri.
Send us a message
Tell us what's happening and we'll get back to you.
Frequently asked
Yes. Scholars Notes is free to download on the App Store. Some advanced AI features are part of an optional subscription.
Troubleshooting
App won't open
Force quit Scholars Notes and reopen. If the issue persists, restart your device.
Sync issues
Check your iCloud status in Settings, then pull-to-refresh inside the app.
AI guide failed
Confirm your connection and that the file is under 25MB and in a supported format.
Lost notes
Open the Trash section in Settings — deleted notes are kept for 30 days.